FAQ categories: Access | Background | Data | Mapping | SDM | Technical | Tools |

Which web browsers are supported?

Active Places Power will work best in Internet Explorer 9 (IE9), Chrome, Safari and Firefox.

We are aware of specific issues around performance, load times and aesthetic inconsistency presented in IE8. These are due to many elements in the current design being dependent on JavaScript and HTML 5, which are not handled as efficiently by IE8 as other browsers. Unfortunately, these inefficiencies are largely due to IE8 architecture which we have no control on.

In addition we are aware of an issue with map layers not displaying correctly via IE10.  To resolve this issue we recommend running the IE10 browser in IE9 compatability mode.  This will allow the application to fully function.  To do this open IE10, press ‘Alt’ key on your keyboard to bring up the top menu and then go to Tools > Developer Tools. (Alternatively you can just press the ‘F12’ key on your keyboard.) Click ‘Browser Mode’ and click on the Internet Explorer version you want to simulate.