FAQ

Passwords can be reset via the Active Places Power homepage here.  

Note, to comply with GDPR Active Places Power has an annual automated process to request user confirmation, via email, that their account is still required.  (This is triggered one year from the last date of account confirmation).  If confirmation has not been made within 30 days, of the date of the e-mail being sent, then the account (and all personal data) is automatically deleted.   This may be a reason for a password change and reset request not being received. Other reasons may be that the email address has been entered incorrectly or that the user's email client has blocked the reset password email in which case the spam/junk email folders should be checked for an email received from noreply@sportengland.org.